Service Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the services provided by RokkhokTech ("we," "us," "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our services. These Terms constitute a legally binding agreement between you and RokkhokTech.
1. Refund Policy
All fees paid for service registration, subscriptions, or support are strictly non-refundable. Once payment is processed, no refunds will be issued under any circumstances. By using our services, you fully acknowledge and accept this policy. In exceptional circumstances, we may, at our discretion, review requests for a refund, but we are under no obligation to provide one.
2. No Guarantee of Results
We provide services with the utmost professionalism using industry-standard methods and tools. However, we do not guarantee any specific results, outcomes, or performance improvements. The effectiveness of our services depends on multiple external factors, including client cooperation, market conditions, and other variables beyond our control. We are not liable for any loss, failure, or dissatisfaction resulting from service outcomes. You acknowledge that results may vary based on the specifics of your project.
3. Client Responsibility
Clients are solely responsible for:
- Ensuring their system, setup, and environment meet the service prerequisites.
- Maintaining backups of all important data before service execution.
- Taking appropriate actions based on the service recommendations and instructions.
- Ensuring timely provision of necessary inputs and access for the successful completion of services.
Failure to adhere to these responsibilities may lead to service disruptions or failures, for which we hold no liability.
4. Missed Deadlines and Sessions
Clients must strictly adhere to scheduled sessions and deadlines. Missed deadlines, sessions, or failure to provide required inputs will not result in rescheduling, extensions, or refunds unless explicitly stated in the agreement. Clients should notify us in advance if there are any issues with meeting deadlines.
5. Technical Issues and Access
Clients are fully responsible for their own technical setup, including internet connectivity, hardware, software, and third-party services. We hold no liability for any service interruptions due to:
- Internet disruptions or failures.
- Incompatibilities with third-party hardware or software.
- Client-side technical problems or configuration errors.
6. Privacy and Data Security
We collect and store client information solely for service delivery, communication, and administrative purposes. By using our services, you agree to our privacy policy, which outlines how we handle personal data and sensitive information. We implement stringent security measures to ensure data protection in compliance with applicable laws, including but not limited to GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). However, we are not liable for any data breaches or leaks beyond our control, including but not limited to third-party service providers or hacking incidents.
7. Intellectual Property
All intellectual property, including trademarks, copyrights, software, designs, and documentation associated with the services provided by RokkhokTech, are owned by us or licensed to us. You may not reproduce, distribute, modify, or create derivative works based on the intellectual property without prior written consent. You are granted a limited, non-exclusive, non-transferable license to use the materials solely for the purpose of utilizing the service.
8. Service Delivery Requirements
To ensure successful service delivery, clients must:
- Provide accurate and complete information as required by the service agreement.
- Ensure compatibility with our service requirements and infrastructure.
- Fulfill any prerequisites or actions that are necessary for the completion of the service.
- Comply with timelines and ensure that all requested actions are completed promptly.
Failure to meet these requirements may result in service delays, interruptions, or cancellations, and we are not liable for any negative consequences resulting from non-compliance.
9. Service Modifications and Updates
We reserve the right to modify or update the services, including features, functionality, or methodologies, to improve performance, meet legal requirements, or adapt to market changes. While we strive to provide notice in advance, changes may occur without prior warning. Clients will be notified of significant updates or changes, and continued use of our services constitutes acceptance of any modifications.
10. Liability and Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, or consequential damages, or for any loss of profits, data, or business arising from the use of or inability to use our services. Our liability to you for any cause of action related to our services shall be limited to the amount you have paid to us for the specific service that gave rise to the claim. This limitation of liability applies regardless of the theory of liability (contract, tort, or otherwise).
11. Dispute Resolution and Governing Law
Any disputes arising from or relating to these Terms or the use of our services shall be governed by the laws of the jurisdiction in which RokkhokTech is incorporated, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in that jurisdiction for the resolution of any disputes. Before resorting to legal action, both parties agree to attempt informal resolution through mediation or arbitration.
12. Termination of Service
We reserve the right to terminate or suspend services at our discretion if you breach these Terms, fail to meet your obligations, or for any other reason deemed necessary. Termination of service does not relieve you of any outstanding financial obligations.
13. Acceptance of Terms
By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. These Terms will govern your relationship with RokkhokTech. We may update or amend these Terms at any time, and any such updates will be posted on this page. Your continued use of our services after such changes constitutes your acceptance of the updated Terms.